Legal
Support
Help with an application, a subscription, a refund, account deletion or a privacy request.
Last updated: 6 September 2026 · Effective from that date · Luna Sky LLC
This is the support page for Luna Sky LLC and every application and service we publish. Write to us and a person reads it.
Email: contact@12lunasky.com
Telephone: +1 323-961-9198
Mail: Luna Sky LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States
We reply within 2 business days, Monday to Friday. Please include the name of the app or service, the device and operating system version you are using, and, for a billing question, your order or receipt number.
Common requests
Cancel a subscription
- iPhone or iPad: Settings → your name → Subscriptions → Luna Sky → Cancel Subscription
- Android: Play Store → Menu → Subscriptions → Luna Sky → Cancel subscription
- Subscribed on our website: Account settings → Cancel subscription, or email us and we will do it
If you subscribed through Apple or Google, cancel at least 24 hours before the period ends. Deleting the app does not cancel a subscription. Full detail on the Refunds and Cancellations page.
Request a refund
Purchases made inside an app are refunded by Apple (reportaproblem.apple.com) or Google (play.google.com/store/account). Purchases made on our website are refunded by us — see Refunds and Cancellations.
Restore a purchase on a new device
Sign in with the same Apple Account or Google account you used to buy, then use Restore Purchases in the app’s settings.
Delete your account
From inside the app: Settings → Account → Delete account. Or follow the steps on our Account Deletion page.
Privacy request
To see, correct, export or delete your personal information, email us from the address on your account. See section 11 of our Privacy Policy.
Report content or a problem
Email us with Report in the subject line, describing what you saw and where. Reports sent with Report in the subject line are reviewed within 24 hours of receipt, every day of the week, separately from ordinary support enquiries.
Something urgent
Our support inbox is not a crisis line and is monitored only during business hours. If you are facing a medical or mental health emergency, contact your local emergency number. Our Safety and Wellbeing page lists crisis resources by country.