Legal
Safety and Wellbeing
If you need real help, this page tells you where to find it. Our products are not emergency services.
Last updated: 6 September 2026 · Effective from that date · Luna Sky LLC
Luna Sky publishes material about everyday life, habits and self-understanding. Sometimes that touches on how people feel. This page is here so that if you need real help, you know where to find it.
Our products are not emergency services, and they are not a substitute for professional care. Please do not try to reach emergency help through a Luna Sky product. If you or someone else is in immediate danger, contact your local emergency number now.
If you need help right now
| Where you are | Who to contact |
|---|---|
| United States | 988 — Suicide & Crisis Lifeline, call or text, 24 hours a day, every day. Text HOME to 741741 — Crisis Text Line. 911 for any medical emergency. |
| United Kingdom & Ireland | 116 123 — Samaritans, free, 24 hours. 999 for emergencies. |
| Canada | 988 — Suicide Crisis Helpline. 911 for emergencies. |
| European Union | 112 — the single emergency number across all member states. |
| Anywhere else | Contact your local emergency number. The International Association for Suicide Prevention maintains a directory of crisis centres worldwide at iasp.info/resources/Crisis_Centres, and findahelpline.com lists free helplines by country. |
If you are supporting someone else
You do not need the right words. Ask directly how they are, listen without rushing to fix it, and stay with them while they contact one of the services above. If you believe someone is in immediate danger, call your local emergency number.
What we do and do not do
- We publish general educational and reflective material. We do not provide counselling, therapy, or medical or psychological care.
- We do not monitor journals, messages or other content people write inside our products, so we will not see a message written there asking for help.
- Our support inbox is monitored during business hours and is not a crisis line. If you write to us about a crisis we will point you to the resources on this page, which is all we are qualified to do.
Reporting harmful content or behaviour
If you encounter content in one of our products that is abusive, threatening, or promotes self-harm, email contact@12lunasky.com with the word Report in the subject line, describing what you saw and where. Reports sent with Report in the subject line are reviewed within 24 hours of receipt, every day of the week, separately from ordinary support enquiries.
This page is informational. Telephone numbers and services are operated by third parties and may change; please verify locally.