Security & Responsible Use
Help us address suspected security issues, impersonation and misuse involving 12lunasky.com or a Luna Sky service.
Report a security issue
Email contact@12lunasky.com with the subject Security report. Include the affected website or product, the approximate date and time, a concise description and any non-sensitive steps or evidence that help explain the issue.
Remove passwords, API keys, access tokens and unrelated personal information from your report. If you discover information that belongs to someone else, avoid copying or sharing it and describe the situation without including the information itself.
Report impersonation or misuse
If you encounter a message, account or website that appears to impersonate Luna Sky, send us its URL or other public identifier and explain the concern. If the issue occurs on an external platform, you can also use that platform's reporting tools.
Verify that company correspondence relates to our official domain, 12lunasky.com. Do not share passwords, API keys, access tokens or complete payment details in response to an unsolicited message.
Keep reports responsible
Report suspected issues without disrupting a service or attempting further access to accounts or information that is not yours. Do not alter, delete or publicly expose another person's data. Avoid tests that could damage systems or affect other users.
We review reports and may follow up for information needed to understand and address the concern. The action taken depends on the issue and the service involved.
Privacy and other assistance
Information supplied in a report is handled in accordance with our Privacy Policy. For a personal-data request, use our deletion instructions. For general company or product help, visit Contact & Support.
Company: Luna Sky LLC. Email: contact@12lunasky.com. Telephone: +1 323-961-9198. Registered office: 30 N Gould St, Ste R, Sheridan, WY 82801, United States.